Shipping policy
Shipping Policy
Processing time Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic shipping (Ireland)
- Standard shipping: 3–5 business days
- Express shipping: 1–2 business days
Shipping rates are calculated at checkout based on your order and location.
EU & International shipping We ship across the EU and to selected international destinations. Delivery times vary by country, typically 5–10 business days. Any applicable customs duties or import taxes are the responsibility of the customer.
Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your delivery in real time.
Damaged or lost items If your item arrives damaged or goes missing in transit, please contact us at info@palmheightsholdings.com within 7 days of the expected delivery date and we'll make it right.